Lceland Poppy Customized Mermaid Lace Wedding Dresses with Detachable Train

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our return and refund policy below:

30-Day Return Policy:

We offer a hassle-free 30-day return policy from the date of receiving your item. This means you have 30 days to request a return if you're not satisfied with your purchase.

Initiating a Return:

To initiate a return, please contact our customer service team at info@theinstyle.shop. Our team will guide you through the return process and provide you with a return shipping label and instructions on how and where to send your package.

Eligibility Criteria:

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition.
• The item must be unworn or unused.
• All tags must be intact.
• The item must be returned in its original packaging.
• You must retain the receipt or proof of purchase.

Non-Returnable Items:

Certain items are exempt from our return policy, including:

• Perishable goods such as food, flowers, or plants.
• Custom products or personalized items.
• Personal care goods such as beauty products.
• Hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about the eligibility of your specific item for return. Additionally, sale items and gift cards are not eligible for return.

Exchanges:

If you wish to exchange an item for a different size, color, or style, we recommend returning the original item first and then placing a new order for the desired item.

European Union 14 Day Cooling Off Period:

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria apply as mentioned earlier, including the condition of the item and the requirement of a receipt or proof of purchase.

Refunds:

Once we receive and inspect your return, we'll notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Frequently Asked Questions (FAQs):

1. Can I return an item after the 30-day return period? Unfortunately, we cannot accept returns outside of the 30-day return period. However, we encourage you to contact us if there are extenuating circumstances, and we'll do our best to assist you.

2. What should I do if my item is damaged or defective? If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We'll evaluate the issue and work towards resolving it promptly.

3. How long does it take to process a refund? Once we receive and approve your return, refunds are typically processed within 10 business days. However, please allow additional time for your bank or credit card company to process the refund.

4. Can I return an item without the original packaging? In order to be eligible for a return, the item must be returned in its original packaging. If the original packaging is not available, please contact us to discuss alternative options.

5. Do I need to pay for return shipping? Return shipping is free for all eligible returns, including cases where you received the wrong item or a defective product.

6. What if I received the wrong item? If you receive the wrong item, please contact us immediately. We'll arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

7. Do you offer returns for international orders? Yes, we accept returns for international orders. We provide a free return shipping label, but any applicable customs fees or taxes are the customer's responsibility.

8. Can I return an item if I've used it? We cannot accept returns for items that have been used or damaged by the customer. The item must be in its original condition for a return to be processed.

9. Do you offer refunds for items purchased with store credit or gift cards? Refunds for items purchased with store credit or gift cards will be issued back to the original form of payment or provided as store credit, depending on your preference.

10. Are there any restocking fees for returns? We do not charge restocking fees for returns.

11. Can I cancel my order before it ships? If you wish to cancel your order before it ships, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still initiate a return according to our return policy.

12. Do you offer returns for clearance or final sale items? Clearance or final sale items are non-returnable and non-refundable unless they arrive damaged or defective. Please review the product description carefully before purchasing clearance or final sale items.

13. What if I no longer have the original receipt or proof of purchase? If you no longer have the original receipt or proof of purchase, please provide us with as much information as possible about your order, such as the order number, date of purchase, and name associated with the order. We'll do our best to locate your order in our system and process the return accordingly.